Returns & Refund Policy
Please read our return policy carefully before making a purchase. Because our products are personal-use items, return eligibility depends on product condition and packaging.
Return Request Window
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and unopened
- In original packaging with all accessories included
- Not damaged by misuse or improper handling
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened:
- Personal wellness devices that have been used
- Opened lubricants, oils, or sprays
- Items without original packaging
Damaged or Defective Items
If your item arrives damaged or appears defective, please contact us with your order number and photos of the issue. We will review the case and help with an appropriate solution. Please email us at support@manmanfei.com with your order number and a photo of the issue within 7 days of receipt.
How to Start a Return
- Email support@manmanfei.com with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5–7 business days
Refund Method
Refunds are issued to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider.
Discreet Returns
Return shipping labels are plain and neutral. No product information or brand name appears on the package. Your privacy is fully protected throughout the return process.
Contact Us
For any questions about returns or refunds, please contact our support team: support@manmanfei.com