Frequently Asked Questions
Shipping & Packaging
Is my order shipped discreetly?
Orders are packed in plain outer packaging with no product names visible. Return address and billing details may vary depending on carrier and payment processor.
How long does shipping take?
Standard delivery usually takes 7–15 business days, depending on destination, carrier availability, and checkout options. Tracking information will be sent by email if available.
Do you ship internationally?
Available destinations and delivery options are shown at checkout. If your country is not available, please contact support.
Billing & Privacy
How will the charge appear on my bank statement?
Billing descriptors may vary depending on the payment processor and merchant account.
Is my payment information secure?
Transactions are processed through available secure payment options. We do not store full card details on our own servers.
Will you share my personal information?
We handle personal information according to our Privacy Policy and do not sell customer data.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging. Due to the personal nature of our products, we cannot accept returns on opened or used items unless there is a product defect.
My item arrived damaged. What do I do?
Please take a photo of the damage and contact us at support@manmanfei.com within 7 days of receiving your order. We will review the issue and do our best to assist.
Products & Orders
How do I choose the right product?
Each product page includes available product details. Please read the description carefully, follow the instructions, and choose based on your personal needs. If discomfort occurs, stop use.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. After that, we begin processing and may not be able to make changes. Please contact us immediately at support@manmanfei.com if you need to modify your order.
Support
How can I contact customer support?
You can reach our support team by email at support@manmanfei.com. We aim to respond within 24 hours on business days.